IGET VAPES CANBERRA Privacy Policy

At IGET Vapes Canberra, we respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, place an order, contact our customer support team, or otherwise interact with IGET Vapes Canberra.

We aim to make our privacy practices easy to understand so that customers know what information may be collected, why it is needed and how they can contact us about their privacy.

This policy should be read together with our Terms & Conditions and other applicable website policies.

Business Name: IGET Vapes Canberra

Legal Business Name: IGET VAPES CANBERRA

Business Address: CANBERRA,ACT

Email: Info@igetvapescanberra.com

Phone: +61468262783

Website: https://igetvapescanberra.com/

Personal information generally means information or an opinion about an individual who is reasonably identifiable from that information.

Depending on how you interact with our website and business, personal information may include:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order information
• Account information
• Customer service communications
• Transaction information
• Payment-related information
• Age or verification information where required
• Information submitted through website forms
• IP address and certain technical information
• Website usage information
• Information contained in communications with us

We only seek to collect information that is reasonably relevant to the purposes for which it is collected.

We may collect personal information directly from you when you:

• Visit our website;
• Create or use an account;
• Place an order;
• Complete checkout;
• Contact Customer Support;
• Submit a contact form;
• Request assistance with an order;
• Request a return or refund;
• Submit a warranty or faulty-product enquiry;
• Subscribe to communications where offered;
• Participate in a promotion or website activity;
• Communicate with us by email, telephone or other available channels.

We may also receive certain information automatically when you use our website, such as technical information, browser information, device information and website activity data.

Where appropriate, we will explain the collection of personal information at or before the time information is collected. The Australian Privacy Principles include requirements concerning notification of certain collection matters.

When you place an order, we may need information such as:

• Your name
• Delivery address
• Email address
• Phone number
• Order details
• Payment status
• Delivery information
• Tracking information
• Customer support correspondence

This information allows us to process and manage your order and provide relevant customer support.

Payments may be processed through third-party payment providers.

Where a third-party payment provider is used, payment information may be handled directly by that provider in accordance with its own privacy policy and security practices.

Payment Provider: BSB and PAYID

IGET Vapes Canberra should not request customers to provide complete card numbers, passwords, PINs or other sensitive payment credentials through ordinary email or customer-support messages.

Customers should use the secure payment process provided through the website.

We may collect, hold, use or disclose personal information for purposes including:

• Processing and fulfilling orders;
• Confirming customer orders;
• Arranging delivery;
• Providing tracking information;
• Responding to customer enquiries;
• Managing returns and refunds;
• Assessing warranty or faulty-product enquiries;
• Verifying information where required;
• Preventing fraudulent or unauthorised transactions;
• Maintaining website security;
• Improving website functionality;
• Managing customer accounts;
• Maintaining business records;
• Meeting applicable legal or regulatory obligations;
• Communicating important information about an order;
• Managing website operations and administration.

We aim to use personal information for purposes reasonably connected with the reason it was collected or for another purpose permitted by applicable law.

We may disclose relevant personal information to service providers where reasonably necessary to operate the business.

These providers may include:

• Payment processors;
• Delivery and courier providers;
• Website hosting providers;
• Website technology providers;
• Customer-support providers;
• Email service providers;
• Analytics providers;
• Fraud and security providers;
• Professional advisers where appropriate.

We aim to provide third parties only with information reasonably necessary for the relevant service or purpose.

When you place an order that requires delivery, relevant information may need to be provided to a delivery or courier provider.

This may include:

• Customer name;
• Delivery address;
• Phone number;
• Email address;
• Order reference;
• Delivery instructions.

This information is used to assist with delivery and tracking.

We retain personal information only for as long as reasonably necessary for the purposes for which it is held, including legitimate business, accounting, customer-service, legal and regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

Actual retention periods may vary depending on the type of information and the reason it is retained.

Accuracy of Personal Information

We aim to maintain personal information that is accurate, complete and up to date for the purposes for which it is used.

Customers can contact us if information held about them appears incorrect or needs to be updated.

The Australian Privacy Principles include obligations concerning the quality of personal information held and used by covered entities.