At IGET Vapes Canberra, we understand that clear delivery information is an important part of a positive online ordering experience. This Shipping & Delivery Policy explains how orders are processed, dispatched, tracked and delivered within Canberra, surrounding locations and across Australia.
We aim to keep the delivery process straightforward and provide customers with clear information from the time an order is placed until it reaches its delivery address.
Orders are generally processed as quickly as possible after they are received.
Our target processing period is:
Up to 24 hours Max
Some orders may require additional verification before dispatch.
Where additional information is required to process an order, we may contact the customer using the contact details supplied during checkout.
During periods of unusually high order volume, public holidays, promotional periods, courier disruptions or circumstances outside our reasonable control, processing may take longer.
If there is a significant delay affecting your order, we will make reasonable efforts to communicate the delay.
IGET Vapes Canberra provides delivery services within:
Delivery availability may vary depending on the destination, courier service, product, order circumstances and applicable requirements.
For eligible Canberra and nearby locations, our current estimated delivery timeframe is:
5–24 hours Max
This timeframe is an estimate and may vary depending on:
Customers should ensure that their delivery information is complete and accurate when placing an order.
For eligible locations outside Canberra and nearby areas, our current estimated delivery timeframe is:
24–72 hours
The estimated timeframe begins after the order has been processed and dispatched.
Remote and regional locations may require additional delivery time depending on the courier network and destination.
Express Delivery is always the best option. Once your order has been placed and payment has been successfully processed, we will promptly arrange dispatch and delivery.
Tracking is available for all orders.
Once an order has been dispatched, customers will receive their tracking information using the contact details supplied with the order.
Depending on the delivery service, tracking information may initially show limited information until the parcel has been scanned by the relevant carrier.
Customers should retain their tracking number until the order has been successfully delivered.
Once tracking information has been provided:
If tracking information does not immediately display movement, please allow reasonable time for the carrier to register the first scan.
If you have concerns about a delivery, contact our Customer Support team with your order number and tracking number.
Although we work to meet our stated delivery estimates, delays can occasionally occur because of:
If your order appears to be delayed, please contact us so that our team can review the available tracking information and assist you.
Customers are responsible for providing accurate delivery information at checkout.
Please carefully check:
If you notice an incorrect address immediately after placing an order, contact us as soon as possible.
We will make reasonable efforts to assist, but once an order has been dispatched, we may not be able to change the delivery address.
If nobody is available to receive a delivery, the courier may:
Customers should follow the carrier’s instructions where a delivery attempt has been unsuccessful.
If your parcel arrives visibly damaged, please contact Customer Support as soon as reasonably possible.
Where appropriate, customers may be asked to provide:
This information helps us investigate the issue with the relevant delivery provider.
If tracking indicates that an order has been delivered but you cannot locate it, please contact us promptly.
We may request:
We will review the available delivery information and determine the appropriate next step.
Customers should keep their order confirmation and tracking details until their order has been received and checked.
If an issue occurs with an order, providing the order number and tracking information allows our support team to assist more efficiently.
If you have a question about your delivery, please contact:
IGET Vapes Canberra
Email: info@igetvapescanberra.com
Phone: +61468262783
Business Address: CANBERRA, ACT
Customer Support Hours: 24 HOURS
When contacting us about an order, please include your order number whenever possible.